Returns and Refunds
We offer a 21-day right-of-return policy. This gives you the possibility of sending back items purchased from us within the previous 21 days. In order to return an item, send us an e-mail to firstname.lastname@example.org with the number of the order you wish to return, and ship the item to the address “Krave Urban Store, Av. 5 de Outubro, nº 48, Loja 2, 8000-076 Faro – Portugal”. The cost of the return is responsibility of the customer. We only accept returns for items that have no signs of use or washing and with the original undamaged label and seal. We are not responsible for damage due to misuse or poor washing of any item. For the refund , we can make a cupon with the value of the article to be used in our store , or we can make a refund of the article’s value by the same payment method . The shipping cost paid by the customer at the time of purchase will not be refunded. Payments by cash on delivery will be refunded by bank transfer. All the refunds will be made within a maximum of 14 days from the day that we received the return.
All items are inspected prior to shipping, to try to ensure that the shipped items are in perfect condition. In the event that a defective item has to be returned, the customer will be compensated with a voucher of the same value of the shipping cost, for use in a future purchase.