TERMS & CONDITIONS
The legal bits...
We’re KRV Lda., a company registered in Portugal. Our HQ is at Av. 5 de Outubro 48, Loja 2, 8000-076 Faro.
When you shop with us (or access our services and website), these terms apply. They’re important for both of us as they set out what we expect from each other, and they also give you helpful info. You can also find out more on our Help pages (which also form part of these terms). Of course, if you need anything else, get in touch with Customer Care.
We keep these terms and Help pages updated and we amend them every so often, so remember to check back in before you shop, as the latest set will apply.
To shop with us, you need to:
- be at least 16 years old;
- have a credit or debit card that we accept (see the bottom of the page for details of current payment providers); and
- be authorized to use that credit or debit card (e.g. it is in your name or you have permission to use it).
Placing an order
When you place an order, you should receive an acknowledgment e-mail confirming receipt of your order. We then carry out a standard pre-authorisation check to make sure there’s enough money on the card.
We only accept your order once payment has been approved and we have debited the payment card (and then the contract is made based on these terms).
You may be able to cancel (not change) your order within a short period of ordering – timings depend on your chosen delivery method. You can’t change your order – you’ll need to cancel (and/or return original item(s)), and re-order.
All orders are subject to availability and confirmation of the order price. Don’t worry, if there’s an issue with an order, we’ll get in touch with you.
Very occasionally, we may need to refuse or cancel an order or close or freeze an account (even if we have previously confirmed your order) – e.g. if we think there’s something dodgy going on with an order or an account. If this happens to you and you think we’ve made a mistake, please don’t take offense – get in touch with Customer Care and they’ll be happy to speak to you about it.
Prices and product descriptions
There’s a lot going on here at Krave Urban Store HQ and from time to time our busy Kravers may price up or describe a product or promo wrongly. If we discover an error for any goods you’ve ordered, we will tell you ASAP and give you the option of reconfirming your order (at the correct price) or canceling it.
If we can’t get in touch with you, we will treat the order as canceled. If you cancel and you’ve already paid, we will refund you.
Prices include VAT (where applicable).
Depending on the value of your order or the delivery option or address you choose, delivery costs may also be charged (see below). Such additional charges will be clearly shown during the checkout process and included in the ‘Total Cost’.
We work to try to meet all delivery times but sometimes there may be delays – e.g. because of postal/carrier delays, logistics or bad weather. We will keep you updated as much as we can and you should be able to track your parcel’s progress.
Check out our Shipping page for more info, or get in touch with Customer Care if you have any issues or questions.
Returns and refunds
We offer a 21-day right-of-return policy. This gives you the possibility of sending back items purchased from us within the previous 21 days. In order to return an item, send us an e-mail to email@example.com with the number of the order you wish to return, and ship the item to the address “Krave Urban Store, Av. 5 de Outubro, nº 48, Loja 2, 8000-076 Faro – Portugal”. The cost of the return is responsibility of the customer. We only accept returns for items that have no signs of use or washing and with the original undamaged label and seal. We are not responsible for damage due to misuse or poor washing of any item. For the refund , we can make a cupon with the value of the article to be used in our store , or we can make a refund of the article’s value by the same payment method . The shipping cost paid by the customer at the time of purchase will not be refunded. Payments by cash on delivery will be refunded by bank transfer. All the refunds will be made within a maximum of 14 days from the day that we received the return.
All items are inspected prior to shipping, to try to ensure that the shipped items are in perfect condition. In the event that a defective item has to be returned, the customer will be compensated with a voucher of the same value of the shipping cost, for use in a future purchase.
From time to time, we may give you Promo Codes that you can use to reduce the price of specified products. Remember, it’s up to you to enter the code at checkout!
Each Promo Code has its own terms, which will be made clear at the time it’s issued to you (e.g. what products, single/multiple uses, when it can be used etc).
If you’re given a unique Promo Code that is meant just for you please keep it secret and don’t let anyone else use it or abuse it (e.g. don’t post it on social media). If we think there is or has been misuse of a Promo Code in any way (e.g. selling it or sharing it with others), we can cancel your Promo Code and/or suspend or even close your account without telling you.
We don’t like to do this, but if a Promo Code can’t run properly because someone or something is spoiling the fun for everyone – e.g. fraud, tampering, technical errors or anything else that is beyond our control that affects the running or fairness of the Promo Code – we can cancel, modify or suspend the Promo Code.
At Krave Urban Store, we love being able to interact with and chat to you through social media. However, we can’t control those social media platforms or how you set your profiles on them. Please check and set your privacy settings so that you understand and are comfortable with how your personal information on those platforms will be used.
Things you shouldn’t do…
We know it’s obvious, but you must not misuse or tamper with our website or other services (e.g. hack, introduce viruses, trojans, worms, logic bombs or other technologically harmful material or carry out denial of service attacks etc) or otherwise mess with our tech or functionality or steal our or our customers’ data. Doing any of these things may be a criminal offense, but they also get in the way of us giving our loyal Krave Urban Store customers the best service, so we take them really seriously. Krave Urban Store will report any such breach or activity (and all information about the people carrying it out) to the relevant law enforcement authorities.
We recommend you use virus protection software when using any website, including ours. Although we have a dedicated team who work hard to stop people messing with our Website, we can’t guarantee that it will always be secure from bugs, viruses or trouble-makers.
Oh, and you’re not allowed to use automated systems or software to extract data from our Website (AKA ‘screen scraping’).
Troublemakers take note: you agree to indemnify, defend and hold harmless Krave Urban Store, its directors, officers, employees, consultants, agents, and affiliates, from any and all third-party claims, liability, damages and/or costs (including, but not limited to, legal fees) arising from your use (or misuse) of this Website or your breach of the Terms and Conditions.
Intellectual property, software and content
Krave Urban Store owns or has permission to use the intellectual property rights in its Website and its content. These rights are protected around the world. All such rights are reserved.
You’re allowed to store, print and display our Website content only for your own personal use. You are not allowed to use any part of the Website for commercial purposes unless you have our express permission.
You’re also not allowed to use the Krave Urban Store logo or any Krave Urban Store brand or trademark (or any marks which are colorably similar) without our express permission.
Linking to this Website
It’s fine for you to link to kraveurbanstore.com, as long as you do so in a way that is not-commercial, is fair and legal, and doesn’t damage or take advantage of our reputation.
Please don’t link in a way that suggests any form of approval or endorsement by Krave Urban Store where none exists.
Our Website must not be framed on any other site without our permission.
Complaints or need to speak to us?
Occasionally things do go wrong and you may want to get in touch with us. If that happens, please contact our Customer Care team, who will work with you to resolve any issues you’re having with our services:
- Email: firstname.lastname@example.org
Responsible entity at www.livroreclamacoes.pt
We have the right to amend, remove or vary our services and/or any part of the Website (including our Ts&Cs) at any time.
User-Generated Content Ts&Cs
Have we reached out to you on social media to feature your content on our social media channels? Congrats! It means we love your style.
If you (or anyone in the Content) asks us to remove the Content, we will remove the Content from the social media accounts that we control.
You understand that other users of these social media platforms can also share and make use of the Content once posted. In particular, a user of these platforms can take a screenshot of and save an image of the Content to their device, share the Content on social media platforms or websites which feature the Content (and sharing capabilities). If you do not want to grant the permissions set out above then please do not give us consent to use the Content.